| Myring Wiring - Making the World Sound Better Avalon Design Repair Centre
(some of us have real work to do, including Avalon Design repairs). There have been changes at Avalon Design. You will notice that some products have been discontinued from the Price List and there are different arrangements for (in the USA) accessory purchase through Sweetwater and service provision through Audio Rehab. I will be updating this page from time to time with the latest developments. Don't worry - your Avalon product is still supported. Breaking news - as breaking as it gets for Avalon Design! New product sighting at NAMM January 2020 - see YouTube interview. You can also check Avalon Design's news feed. Warranty repairs The Avalon Design site offers the Audio Rehab and British Audio Service for the USA (presumably for USA warranty repairs too), Myring Wiring for the UK, PMS for the EU and ProHarmonic for Australia. You can ask about UK warranty service using "avalon at myringwiring dot co dot uk". Please give your location and the serial number of the unit, plus the date and place of purchase. When sending any items for repair, always provide the carrier's name and tracking number, or enter my phone and e-mail details on their website so I receive the notifications automatically. If you are outside the UK, see the note about Brexit.
I have been operating the official repair centre since 1996. For the usual no nonsense, any hour of the day or night, service you have come to expect, use "avalon at myringwiring dot co dot uk". Please give your location and the serial number of the unit. When sending any items for repair, always provide the carrier's name and tracking number, or enter my phone and e-mail details on their website so I receive the notifications automatically. If you are outside the UK, see the note about Brexit. Repair Parts I keep some repair parts to avoid the delay in shipping from the USA on a 'job by job' basis. I don't have retail sale facilities. At present, it is not known who will be responsible for parts sales to users wanting to do their own repairs. Responses from Avalon Design to parts enquiries were slow but improving until the Covid-19 lockdown, which lasted most of 2020 and 2021. Ordering supplies is still difficult following the subsequent move to San Gabriel and because of this, priority will be given to functional repairs over cosmetic replacements. If you are outside the UK, see the note about Brexit. Some notes about tubes for the VT-Series I don't sell the 6922EH tubes used in the VT-737sp and VT-747sp. If you want to try replacing tubes yourself, they are retail items which you can buy in sets from Sweetwater or your local distributor. The notes have been moved to their own page to allow for more details to be added when time allows.Product information Details of all products, and some handy trouble-shooting hints can be found on the Avalon Design website. |